Returns & Refunds Policy

Return window

You may return most items within 30 calendar days of delivery. Items must be unused, uninstalled and in their original packaging with all accessories and documentation. Start a return by emailing info@oceanvista.space or calling +1 (214) 708-1484 with your order number; we will issue a return authorization and the return address.

Return shipping

If the return is because of our error — wrong item shipped, defective on arrival, or transit damage — we cover return shipping. For change-of-mind returns, including fitment mismatches where the vehicle details were not verified before ordering, return shipping is the customer's responsibility. We do not charge restocking fees on items returned in resalable condition.

Non-returnable items

• Installed, modified, cut or trimmed items (for example trimmed gap fillers or edge trim)
• Opened chemical products such as sealants, soaps and detail sprays
• Items missing original packaging, hardware or serial labels
• Special-order or clearance items identified as final sale on the product page

Refunds

Once your return is received and inspected, we email the outcome and issue approved refunds to the original payment method within 5–7 business days. Refunds cover the product price and applicable sales tax; original shipping charges are refunded only when the return is due to our error. Depending on your bank, funds may take an additional billing cycle to appear.

Exchanges

The fastest way to exchange for a different size, color or fitment is to return the original item for a refund and place a new order. If the replacement is needed urgently, contact us and we will do our best to reserve stock.

Order cancellation

Orders may be cancelled free of charge at any point before payment is confirmed and before the parcel ships. Once a parcel is in transit, treat it as a return under this policy.

Warranty claims

Where a manufacturer warranty applies, its length is stated in the product specifications — typically 1 to 3 years against defects in materials and workmanship. Warranties do not cover normal wear, improper installation, accident damage, or use outside the product's stated purpose. To open a claim, send your order number, photographs and a description of the fault to info@oceanvista.space.

Your legal rights

This policy sits alongside the rights available to you under applicable US federal and state consumer law; nothing here limits those rights.